Rocket Loyalty - Smart Loyalty Programs for Your Business

Your Privacy Matters

At Rocket Loyalty, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information

When you use Rocket Loyalty, we may collect the following types of personal information:

Account Information: Name, email address, phone number, business details
Customer Data: Customer names, contact information, loyalty program participation
Usage Data: How you interact with our platform, feature usage, preferences
Transaction Data: Points earned, rewards redeemed, program activities
Technical Data: IP address, browser type, device information, session data

Automated Data Collection

We automatically collect certain information when you use our service:

Cookies and Tracking: Session cookies, preference cookies, analytics cookies
Log Data: Server logs, error logs, security logs
Analytics: Usage patterns, performance metrics, user behavior

2. Marketing Communications Consent

📧 Communication Preferences & Authorization

By creating an account or providing your contact information, you explicitly consent to receive marketing communications from Rocket Loyalty AI through multiple channels:

📧 Email Marketing

• Product updates and announcements
• Promotional offers and discounts
• Educational content and tutorials
• Industry news and insights
• Event invitations and webinars

📱 SMS/Text Messages

• Account alerts and notifications
• Time-sensitive promotional offers
• Service updates and maintenance notices
• Security alerts and verification codes
• Customer satisfaction surveys

💬 WhatsApp Messages

• Customer support and assistance
• Promotional content and offers
• Business updates and announcements
• Interactive content and polls
• Community invitations

🔔 Push Notifications

• In-app promotional messages
• Feature announcements
• Usage tips and best practices
• Special event notifications
• Loyalty program updates

🔄 Opt-Out Options

You can withdraw consent or modify your communication preferences at any time through:

• Unsubscribe links in email communications
• Replying "STOP" to SMS messages
• Account settings and notification preferences
• Contacting our support team at support@rocketloyaltyai.com

3. Google reCAPTCHA

Bot Protection Notice

Our website uses Google reCAPTCHA v3 to protect against spam and abuse. This invisible security feature helps us ensure that interactions with our service are from real humans, not automated bots.

What reCAPTCHA Collects:

IP addresses and browser information
Mouse movements and clicking patterns
Time spent on pages and user interactions
Cookies and local storage data

Google's Policies: reCAPTCHA data is subject to Google's Privacy Policy and Terms of Service.

4. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Provide loyalty program management
• Process customer enrollments
• Track points and rewards
• Generate QR codes and reports

Platform Security

• Prevent fraud and abuse
• Detect suspicious activities
• Maintain system security
• Verify user authenticity

Communication

• Send service notifications
• Provide customer support
• Share platform updates
• Deliver marketing communications

Improvement

• Analyze usage patterns
• Enhance user experience
• Develop new features
• Optimize performance

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: Trusted third-party services that help us operate our platform (hosting, analytics, support)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: When you explicitly authorize us to share specific information
Google reCAPTCHA: Data processed by Google's reCAPTCHA service for security purposes

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption

Data encrypted in transit and at rest

Access Control

Role-based permissions and authentication

Monitoring

Continuous security monitoring and auditing

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit how we process your personal information

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Account Data: Retained while your account is active and for 7 years after closure
Transaction Data: Retained for 7 years for accounting and tax purposes
Marketing Data: Until you opt out or request deletion
Security Logs: Retained for 2 years for security and fraud prevention

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications for significant changes
Providing in-app notifications

11. Legal Compliance & Regional Rights

🇺🇸 California Privacy Rights (CCPA/CPRA)

California residents have enhanced privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: What personal information we collect, use, share, or sell
Right to Delete: Request deletion of your personal information
Right to Correct: Fix inaccurate personal information
Right to Opt-Out: Stop the sale or sharing of personal information
Right to Limit: Restrict use of sensitive personal information
Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights: Email us at support@rocketloyaltyai.com with "California Privacy Request" in the subject line.

🇪🇺 GDPR Rights (European Union)

Under the General Data Protection Regulation (GDPR), EU residents have comprehensive data protection rights:

Right of Access: Obtain confirmation and copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: "Right to be forgotten" - request data deletion
Right to Restrict Processing: Limit how we use your data
Right to Object: Object to processing based on legitimate interests
Right to Data Portability: Receive your data in a portable format
Right to Withdraw Consent: Remove consent for processing activities

Legal Basis: We process data based on consent, contract performance, legal obligations, and legitimate interests.

🍪 Cookie Policy & Tracking Technologies

Essential Cookies

Required for website functionality, security, and user authentication. Cannot be disabled.

Analytics Cookies

Help us understand user behavior and improve our services. You can opt-out in settings.

Marketing Cookies

Used for personalized advertising and tracking campaign effectiveness. Manageable via preferences.

🔧 Cookie Management

You can control cookies through:

• Browser settings (most browsers allow cookie blocking)
• Our cookie preference center (when available)
• Third-party opt-out tools (Google Analytics, Facebook Pixel)
• Do Not Track signals (where supported)

🌍 International Data Transfers

Your personal information may be transferred to and processed in countries outside your jurisdiction. We implement appropriate safeguards:

• Standard Contractual Clauses (SCCs) for EU transfers
• Adequacy decisions for approved countries
• Data Processing Agreements with all vendors
• Regular security assessments and audits

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

General Inquiries

Email: support@rocketloyaltyai.com
Website: rocketloyaltyai.com

Data Protection Officer

Email: support@rocketloyaltyai.com
Response Time: Within 30 days

reCAPTCHA Notice: This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.